All online orders are eligible for our 30-Day Return Policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened, unused, and in the same condition and original packaging that you received it. We do not accept returns for some items including hazardous materials, or flammable liquids or gases.
Non-returnable items include:
- Nitro Fuel
- Glue (CA or Solvent based)
- Special Orders
There are certain situations where refunds will be denied or only partial refunds are granted if the return is not due to our error, a supplier and/or carrier error, or a damaged or defective item:
- Any item not in its original condition, is damaged, or missing parts
- Any item that is returned more than 30 days after delivery
- Any item that is considered a Special Order or not normally in-stock
- Any item Shipped from the China Warehouse (All sales are final for CN warehouse sales)
When processing a return item a 15% Restocking Fee may be deducted from the refunded amount in the above cases.
Only items shipping from a United States Warehouse may be returned. Items shipping from China Warehouse(s) cannot be refunded as the return shipping costs and delays make it prohibitive. Note: Items shipping from China will be clearly marked on the product page.
Damaged or Defective Item Replacement
If you received a damage or defective item you must notify us within 30-Days of receiving the item to arrange for a return or replacement. We may, at our discretion, decide to offer a replacement or exchange item in some instances.
How to Return your Item(s)
If you have an item you wish to return please provide us with the order number and a brief description of the reason for the return. To complete your return, we may require a receipt or proof of purchase. We will respond with instructions on how to proceed with the return.
You will be responsible for paying the shipping costs for returning your item unless the reason for the return is our error or a defective or damaged item. If you are sent a pre-paid RMA return label and you receive a refund, the cost of return shipping will be deducted from your refund. Return shipping costs are non-refundable for returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, normally within 7 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please Contact Us and we will verify your refund.
Submit a Return